Lumorie – Terms of Service

1. Acceptance of Terms

By using Lumorie, you agree to these Terms. If you do not agree, do not use the service.

2. Service Description

Lumorie is an encrypted photo sharing application. We provide the platform but have no access to or control over user content.

3. User Responsibilities

• You are responsible for the content you upload or share.
• You may not use Lumorie for illegal purposes or to infringe on others’ rights.
• When you share access (via QR code, link, or key), you are responsible for who gains access. Recipients’ devices download and store decrypted copies of shared content; Lumorie cannot revoke or limit those copies once shared.

4. Account, Recovery & Fair Use

• You are responsible for protecting your login credentials and secrets.
• Account recovery is available in a limited scope to help you regain access.
• Recovery is subject to a fair use limit due to resource requirements. Excessive or abusive recovery requests may be restricted.

5. Content Standards & Safety

Lumorie has zero tolerance for objectionable content and abusive behavior. This includes, but is not limited to, content or conduct that is hateful, harassing, violent, sexually explicit, or otherwise harmful to others.

• You may report content and block other users directly in the app.
• Reported content is reviewed and removed when it violates these standards.
• Accounts used to upload, share, or distribute objectionable content, or to harass or abuse others, will have that content removed and the account terminated.
• To report safety concerns or contact our trust and safety team, email safety@lumorie.app.

6. Account Termination

We may suspend or terminate accounts that violate these Terms or are used for illegal purposes. You may delete your account at any time through the app. Upon deletion, the personal data we control is removed from our systems as described in our Privacy Policy. Content you have shared with other event participants stays in those events under their control — this is an inherent property of end-to-end encryption.

7. Age Requirement

You must be at least 16 years old to use Lumorie. By using the service, you confirm that you meet this requirement.

8. Intellectual Property

You retain ownership of any content you share. By using Lumorie, you grant us a limited, non-exclusive right to host and deliver your content solely for the purpose of providing the service.

9. Payments

Lumorie may offer paid features or subscriptions. All payments are processed through the Apple App Store or Google Play Store and are subject to their respective terms and refund policies. We do not store payment information.

10. Refunds

When you purchase an event, the service is delivered immediately: on purchase we provision your event, set up its encryption keys, and arm its backup.

Lumorie does not offer customer-facing refunds. Any refund request must be made through the Apple App Store, which decides refunds at its own discretion regardless of this policy.

If Apple grants a refund, that refund triggers immediate forced reclamation of the event: access is revoked and the event's data is permanently deleted. There is no grace period and no export window — the service is treated as having been delivered and the refund as a reversal of that delivery.

11. Disclaimer & Limitation of Liability

Lumorie is provided "as is" without guarantees of availability, security, or error-free operation. To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for loss of data, access credentials, or content. Use is at your own risk.

12. Changes

We may update these Terms at any time. Continued use means you accept the changes.

13. Governing Law

These Terms are governed by the laws of Denmark. Any disputes shall be resolved by the courts of Denmark.

14. Contact